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Conditions applicable to online purchases

Update September 24, 2020

Currency

All ticket prices for Cinema Magog are in Canadian dollars.

payment methods

We only accept payment by credit card (VISA / MasterCard).

Pricing and Availability

Ciné-Manager.com sells tickets on behalf of Cinéma Magog, operated by Fondella Divertissements.

Order confirmation

If you do not receive an email confirmation number after submitting payment information, if you receive an error message, or if there is a service interruption after submitting payment information, you are responsible for checking with customer service whether your order has been processed or not. You are the only person who knows about the problems encountered during the purchase process. Ciné-Manager.com cannot be held responsible for losses (pecuniary or otherwise) if you assume that an order has not been processed because you have not received confirmation.

Service charge

A ticket purchased at Ciné-Manager.com is subject to an additional service charge ranging from $0.50 to $1.50 depending on the product purchased.

Events postponed or canceled

It could happen that performances or activities at Cinéma Magog are cancelled. In such a case, we will contact you to inform you of the refund or exchange procedures for this event. If you purchase a ticket via Ciné-Manager.com, and a refund is issued by Cinéma Magog, a credit will be applied to the credit card used to make the purchase, and the ticket holder will not be able to obtain a refund by presenting the ticket in person.

Changes of dates and performances

To change the date, time or movie on your ticket, you must contact customer service at the following address info@cinemamagog.com  at least 1 hour before the start of the performance. We will not make changes or refunds if the request is sent after the start of the performance. 

Refunds

You must carefully check the choice of film, date and time before carrying out your transaction since, unless otherwise indicated to this effect, no refund is granted once your transaction has been recorded.

 

Verification of billing information

Orders are processed only after verification of billing address and other billing information. Sometimes we receive inaccurate billing or credit card information. This may delay the processing and delivery of the ticket order. In these cases, Cinéma Magog customer service attempts to contact you using the information provided at the time of purchase. If we can't reach you, they may cancel your order and sell your tickets to other customers.

 

Electronic ticket delivery methods

E-tickets are delivered by email. You print them yourself! Unlike the traditional ticket, the electronic ticket is printed from your computer. It uses a unique and different barcode (QR) for each purchase.

 

Price errors

If the amount paid for a ticket is incorrect, whether due to the erroneous publication of the price on this website or in another communication, or the purchase of a ticket before the presale date or which was not not be released, then: Ciné-Manager.com reserves the right to cancel the ticket (or the sale of the ticket) and to reimburse you the amount paid. This provision applies whether due to human error or technical failure of this website or another system operated by Ciné-Manager.com.

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